Guides · Service & Care
Why Is My Soft Serve Too Soft or Too Hard? Common Fixes
Consistency problems are usually a quick fix once you know what's driving them. Here's how to dial it in.
Soft serve too soft or too hard? Here's how to dial it in
Consistency problems are usually a quick fix once you know what's driving them.
Too soft / runny
- Turn the hardness up a notch and let it re-freeze.
- Check you're not over-serving in the heat — the machine needs recovery time.
- Make sure the condenser is clean and airflow isn't blocked.
- Check the mix ratio — too much water in a powder mix makes soft, icy product.
Too hard / stiff
- Turn the hardness down slightly.
- Very cold ambient or a machine left idle can over-freeze — draw a little product through.
Grainy or icy
- Usually mix ratio or old mix — follow the mix instructions and rotate stock.
- Worn scraper blades cause ice crystals — replace them.
Consistency that drifts all day
That's often overrun or recovery — a sign the machine is working too hard for your volume, or is due a service.
Can't get it consistent? Book a technician — we'll set it up properly for your mix and volume.